Condizioni di servizio

Terms and Conditions

I. General provisions

These General Terms and Conditions (hereinafter referred to as "Terms of Service") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "Civil Code")

Trime s.r.o.

ID: 01815148

DIC: CZ01815148

with registered office: Národní 135/14, Prague 110 00

registered at the Municipal Court in Prague, Section C, Insert 267083

Contact details: info@mytrime.com, +420 910 920 516, www.mytrime.com

(hereinafter referred to as the "Seller")
These Terms of Service govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside his/her business activity as a consumer or within his/her business activity (hereinafter referred to as: "Buyer") through the web interface located on the website available at www.trime.cz (hereinafter referred to as the "Online Shop").
The provisions of the Terms of Service are an integral part of the purchase contract. Any deviating provisions in the Purchase Contract shall prevail over the provisions of these Terms of Service.
These Terms of Service and the Purchase Contract are concluded in the Czech language.

II. Information on goods and prices

Information about the goods, including the prices of individual goods and their main features are listed in the catalogue of the online store. The prices of the goods are inclusive of value added tax. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.
All presentation of goods placed in the catalogue of the online store is informative and the seller is not obliged to conclude a purchase contract regarding these goods.
Information on the costs associated with the packaging and delivery of goods is published in the online shop. The information on the costs associated with the packaging and delivery of the goods listed in the online shop applies only in cases where the goods are delivered within the EU countries.
For deliveries of goods outside the European Union, the customer is responsible for paying any customs duties, taxes, or other charges related to the import of the goods into the destination country. These costs are not included in the order price or shipping fees and must be borne by the customer.
Any discounts on the purchase price of the goods cannot be combined with each other, unless the Seller and the Buyer agree otherwise.

III. Order and conclusion of the purchase contract

Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the buyer himself. These costs do not differ from the basic rate.
The buyer orders the goods in the following ways:
- through his/her customer account if he/she has previously registered in the online shop,
- by filling in the order form without registration.
When placing an order, the buyer chooses the goods, the number of items, the method of payment and delivery.
The buyer has the option to create an order as a one-off purchase by selecting the "One-off purchase" option or as a recurring order in a monthly cycle by checking the "Subscription with 15% discount" option when creating the order. Subscription Terms of Service are described in more detail in Article VI.
Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer shall send the order binding for payment to the Seller by clicking on the "Pay Now" button. The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these Terms of Service.
Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when ordering. This confirmation shall be deemed to be the conclusion of the purchase contract. The confirmation shall be accompanied by the valid Terms of Service of the Seller.
The Seller reserves the right not to confirm the order or part of it in case it is unable to deliver it (even if only partially). In the event that any of the requirements stated in the order cannot be fulfilled, the Seller will send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at his email address specified in these Terms of Service.
In the event that there is an obvious technical error on the part of the Seller when indicating the price or availability of the goods in the online store or during the ordering process, the Seller is not obliged to deliver such goods to the Buyer, i.e. goods that are not discounted or are offered at a clearly incorrect price. The Seller is not obliged to deliver such goods even if the Buyer has been sent an automatic confirmation of receipt of the order in accordance with these Terms of Service. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by confirmation of receipt by the Buyer to the Seller's email address.
All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of acceptance of the order by the Seller. The Buyer may cancel an order by calling the Seller's telephone number or by email. Contact details are set out in these Terms of Service.

IV. Customer account

Upon registration of the buyer in the online shop, the buyer can access his customer account. From his/her customer account, the Buyer can order goods, manage his/her orders, claim or return ordered products and manage his/her subscriptions. The Buyer can also order products without registering.
When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account in case of any change. The information provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
Access to the customer account is secured with a username and password. The Buyer is obliged to maintain the confidentiality of the information necessary to access their customer account. The Seller is not responsible for any misuse of the customer account by third parties.
The buyer is not entitled to allow third parties to use the customer account.
The Seller may cancel the user account, especially if the Buyer no longer uses his/her user account or if the Buyer violates his/her obligations under the Purchase Agreement and these Terms of Service.
The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software system or the necessary maintenance of third party hardware and software systems.

V. Payment terms and delivery of goods

The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract may be paid by the Buyer in the following manner:
- by debit or credit card;
- by debit or credit card via Shop Pay / Apple Pay.
Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.
In the case of non-cash payment by bank transfer, the purchase price is payable within 7 days of the conclusion of the purchase contract. In the event of non-payment of the order within the specified period, the seller has the right to withdraw from the purchase contract.
In the case of payment through a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the Seller's bank account.
The Seller does not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.
The goods are delivered to the buyer:
- to the address specified by the buyer in the order by the carrier GLS - CO2 Neutral;
- to the address specified by the buyer in the order by the carrier UPS,
- via a GLS PickUp Point to the address of a collection point chosen by the buyer;
The choice of delivery method is made during the ordering process.
The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer shall bear the risk and any additional costs associated with this method of delivery.
If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of a breach of packaging indicating unauthorized intrusion into the shipment, the buyer may not accept the shipment from the carrier.
The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the buyer's email address.
The Buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods but failed to do so in breach of the purchase contract.

VI. Subscription

When creating an order, the Buyer can subscribe to automatically renewed sending of the products selected by him available in the Seller's online store by checking the option "Subscription with 15% discount" (hereinafter referred to as "subscription").
Products ordered as part of a subscription shall be discounted compared to a single order for the entire duration of the subscription (hereinafter referred to as the "Price Advantage"). The amount of the Price Advantage may not change until twelve months have elapsed from the date of commencement of the subscription, see further paragraphs 10 and 11 of this Article.
Subscription orders are sent to the Buyer once a month / two months / three months / four months according to the Buyer's preference (hereinafter referred to as the "Order Frequency"). The Order Frequency is determined by the Buyer and can be changed at any time.
The order is always sent on the same day as the day on which the first subscription order was placed (hereinafter referred to as the "order day"). The Order Day is therefore automatically determined by the Purchaser in connection with its first order, unless the Purchaser subsequently changes the date of the next Order Day itself. Changes to the Order Day may be made at any time during the Subscription Term. The first order day is considered by the Seller to be the start date of the subscription.
By selecting a subscription, the Buyer expressly agrees that the Seller may automatically renew the purchased subscription to the selected products at the selected order frequency, always one business day prior to the order day. The subsequent period will always have the same duration as the original period.
All information and data regarding the subscription, including the goods ordered within the subscription, their price, start date and frequency of orders can be viewed and managed in the Customer Account (in the section "My Account -> Account Details -> Manage Subscription") in the online shop environment.
The buyer can cancel the subscription at any time. The next upcoming delivery of the subscription must be cancelled at least one working day before the scheduled order day. The Buyer is always notified three days before the set order day of the possibility to change the order frequency, delivery date or to modify the content of the order.
The Buyer represents that he/she is the owner or authorized user of a credit, debit or other payment card (hereinafter referred to as the "Payment Card"). For payments made by subscription, the payment information provided at the time of the initial purchase will be used unless the Buyer cancels or changes the original payment method.
If the subscription payment cannot be charged to the credit card or if the fee is refunded for any reason, periodic payment attempts will be made until the subscription payment is successfully made. In the event of cancellation of a subscription due to non-payment, the purchaser will be notified by email and will be asked to check payment details. The Seller reserves the right to immediately suspend the dispatch of the subscription until payment has been received.
The Seller undertakes not to change, i.e. to guarantee the same prices for the products that were included in the subscription on the first day of the subscription, including costs and fees related to transport, for a period of twelve calendar months from the date of the subscription start. After twelve months, the Seller reserves the right to update the price advantage, the prices of the products and all related fees according to the current prices in the online shop.
The Seller reserves the right at any time to change any of the prices, charges, price advantages or to introduce new or additional charges based on changes in the prices of products or services related to their delivery in the online store. In the event of such changes, the Buyer will be notified in advance for the opportunity to cancel or modify the subscription in any way. This provision shall not apply to subscriptions for the first twelve months after commencement with respect to paragraph 10 of this Article.

VII. Withdrawal from the contract

A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
The withdrawal period is 14 days, namely:
- from the date of receipt of the goods,
- from the date of acceptance of the last delivery of the goods if the subject of the contract is several types of goods or the delivery of several parts.
The buyer may not, inter alia, withdraw from the purchase contract:
- the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
- delivery of goods in closed packaging, which the buyer has removed from the packaging and cannot be returned for hygienic reasons,
- the provision of the service, if the provision of the service has begun with the express consent of the consumer and the consumer has declared that he has been duly informed that, by expressing such consent, he loses the right to withdraw from the contract once the service has been fully provided, and if the service has been fully provided,
- in other cases specified in § 1837 of the Civil Code.
In order to comply with the withdrawal period, the buyer must send the withdrawal declaration within the withdrawal period.
To withdraw from the purchase contract, the buyer can use the online withdrawal form provided by the seller in the customer account environment. In the absence of a customer account, the Buyer shall send a simple notice of withdrawal from the Purchase Contract to the Seller's email address specified in these Terms of Service. The Seller shall promptly confirm this withdrawal to the Buyer.
The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract to the seller, to the address specified by the seller. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by the usual postal route due to their nature.
If the Buyer withdraws from the contract, the Seller shall return to the Buyer without delay, but no later than 14 days after withdrawal from the contract, all monies, including delivery costs, received from the Buyer in the same manner in which the goods were paid for. The Seller shall only reimburse the Buyer in another way if the Buyer agrees to this and if no additional costs are incurred.
If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer delivers the goods to him or proves that he has sent the goods to the seller.
The Buyer must return the goods to the Seller undamaged, unworn and unpolluted and, if possible, in their original packaging. The Seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.
The Seller is entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract within 14 days of notification of withdrawal from the contract, in the same manner or in the manner specified by the Buyer.

VIII. Rights from defective performance

The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:
- the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
- the goods are fit for the purpose stated by the seller for their use or for which goods of that kind are usually used,
- the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,
- the goods are in the appropriate quantity, measure or weight; and
- the goods meet the requirements of the legislation.
If a defect appears within six months of the Buyer's receipt of the goods, it shall be deemed that the goods were already defective upon receipt. The buyer is obliged to point out the defect within six months of receipt of the goods, if the buyer is a consumer, then he is entitled to exercise the right of defect within twenty-four months of receipt. This provision shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by normal use of the goods, or in the case of second-hand goods to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this results from the nature of the goods.
In the event of a defect, the buyer may submit a claim to the seller and demand:
- exchange for new goods,
- repair of goods,
- a reasonable discount on the purchase price,,
- withdraw from the contract.
The buyer has the right to withdraw from the contract:
- if the goods have a material defect,
- if he cannot use the item properly due to the recurrence of the defect or defects after repair,
- in the event of a large number of defects in the goods.
The buyer cannot claim discounted goods for the reason for which the goods are discounted.
The Seller is obliged to accept the complaint in any establishment where the acceptance of the complaint is possible, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of settlement of the complaint the Buyer requires, as well as confirmation of the date and method of settlement of the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint.
The Seller or an employee authorized by the Seller shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without delay, at the latest within 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The expiry of this period in vain shall be considered a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment when the Buyer's expression of will (exercise of the right from defective performance) reaches the Seller is considered the moment of claiming.
The Seller shall inform the Buyer in writing of the outcome of the complaint.
The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer caused the defect himself.
In the event of a legitimate claim, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. The buyer may exercise this right with the seller within one month after the expiry of the warranty period.
The buyer has the choice of the method of complaint.
The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's complaint rules.

IX. Delivery

The Parties may deliver all written correspondence to each other by electronic mail.
The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms of Service. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

X. Out-of-court dispute resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
the European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
The Seller is authorized to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the competent trade authority. The Czech Trade Inspection Authority shall, within the defined scope, supervise, inter alia, compliance with Act No. 634/1992 Coll., on Consumer Protection.

XI. Verified by customers

We determine your satisfaction with your purchase by means of e-mail questionnaires within the framework of the Verified by Customers program, in which our e-shop is involved. These are sent to you every time you make a purchase with us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services.
The processing of personal data for the purpose of sending questionnaires within the framework of the Verified by Customers program is carried out on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase with us. We use a processor, the operator of the Heureka.cz portal, to send you questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods you have purchased and your e-mail address for these purposes. Your personal data is not passed on to any third party for its own purposes when sending email questionnaires.
You can object to the sending of email questionnaires under the Customer Verified programme at any time by rejecting further questionnaires using the link in the email containing the questionnaire. If you object, we will no longer send you the questionnaire.

XII. Product Reviews

Product reviews in the online shop are obtained by the seller in the following ways:
- as part of the Verified by Customers program by integrating from the Heureka.cz portal;
- via an e-mail sent by the Seller, in which the Seller asks the Buyer for an evaluation of the purchased goods following the execution of the order;
- via a special form for writing reviews available in the "Customer Reviews" section of the Seller's online store.
Further information about the method of obtaining reviews from Heureka.cz within the Verified by Customers program is described in Article XI. above. Within the framework of this program, only a customer (buyer) who has actually purchased the product can write a review, insofar as the review can be given via a special e-mail with a questionnaire, which is generically sent only with the passage of time after the order has been placed. Therefore, such reviews always come from actual customers (buyers) who have purchased from the seller's online shop.
The Buyer may receive an e-mail from the Seller with a time interval after the purchase has been made, asking for an evaluation of the purchased product(s) via the attached form. The emails are linked to the ordering system and are sent by the Seller only to those Buyers who have placed an order in the online shop, the order has been delivered to them and there has been no withdrawal from the purchase contract within the statutory period. The rating obtained in this way is always only from actual customers and only relates to those products that the buyer has actually purchased from the online shop. In the event that the purchase contract is withdrawn, the buyer will not be allowed to evaluate the product(s) to which this withdrawal relates in any way. The ratings that the buyer writes to the seller on the basis of this email invitation sent after the purchase are marked with the label "verified purchase" in the online store.
The Buyer may also insert a review of the product directly in the Seller's online store in the "Customer Reviews" section via the available form (hereinafter referred to as "Reviewer"). Such reviews are not automatically considered reviews from verified customers and therefore do not carry the label "verified costumer", even though they may be genuine customers. For the purpose of verifying such reviews, a verification email will be sent to the reviewer with a special link which will pair the reviewer's details with the details in the order to verify that they are a genuine customer (buyer). Verification emails are sent to reviewers in the following cases:
- Based on the reviewer's name/email, it is clear that he/she has placed an order in the online store;
- the reviewer was logged into their customer account when writing the review;
- the reviewer has a previous rating in the online store with the label "verified purchase" and has historically been a verified customer.
In case the reviewer does not receive the verification email or for any reason does not use the verification option via a special link, his/her review can be manually verified by the seller based on the order confirmation.
Seller publishes all reviews regardless of rating. However, the Seller reserves the right not to publish reviews that cannot be verified in the manner set out in paragraph 4 above and which are therefore untrustworthy or aggressive or vulgar. The reviews are not modified in any way by the Seller, except for authentic translation into a foreign language while preserving the original message in order to use the reviews for all language versions of the online store.

XIII. Loyalty Program & Rewards

Eligibility: The Loyalty Program is open to individual customers for personal use only. Wholesale partners and B2B accounts are excluded from participation unless explicitly stated otherwise.
Earning Points: Points are earned through qualifying purchases and specific actions (e.g., account creation, referrals). Points have no cash value, are non-transferable, and cannot be exchanged for currency.
Expiration and Forfeiture: Points expire after 12 months of account inactivity. We reserve the right to forfeit points in cases of suspected fraud, returned orders, or violation of these Terms.
Returns and Refunds: If an order is returned or refunded, the points earned from that purchase will be deducted from your balance. If points were already redeemed for a discount on a returned order, the refund amount may be adjusted accordingly.
By participating in our Loyalty Program, you agree to these terms. We reserve the right to modify, suspend, or terminate the program at any time without prior notice. Rewards and tier benefits (such as Absolute membership perks) are subject to availability and may change. We are not responsible for points lost due to unauthorized account access. Any abuse of the referral system or creation of multiple accounts to gain rewards will result in immediate disqualification and account closure.

XIV. Final Provisions

All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the consumer's rights under generally binding legislation.
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.
All rights to the Seller's website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.
The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could enable him or third parties to interfere with or use the software or other components of the online shop in an unauthorised manner and use the online shop or its parts or software in a manner that would be contrary to its purpose or intent.
The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.
The Purchase Agreement is archived by the Seller in electronic form and is not accessible. The Terms of Service as in force at the time of conclusion of the Purchase Contract are sent to the Buyer by e-mail in a format that does not allow for subsequent changes, together with the confirmation of acceptance of the order.
The Seller may change or supplement the wording of the Terms of Service. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms of Service.

These Terms of Service shall take effect on 18.9.2025